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TERMS AND CONDITIONS


  1. Standard Terms and Conditions of Sale
    1. The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
    2. Our invoices are payable immediately unless another payment timeframe is indicated on either the Quotation, Sale Order or the Invoice. In the event of non-payment by the due date, Antler IT Solutions reserves the right to request a fixed interest payment amounting to 5% of the sum remaining due. Antler IT Solutions will be authorized to suspend any provision of services without prior warning in the event of late payment.
    3. If a payment is still outstanding more than sixty (60) days after the due payment date, Antler IT Solutions reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
    4. Any withholding at source country (except Sri Lanka) should be paid by the client to the tax authorities. Under no circumstances can Antler IT Solutions become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to Antler IT Solutions in its entirety and does not include any costs relating to the legislation of the country in which the client is located.  
    5. Antler IT Solutions undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. Antler IT Solutions cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
    6. In order for it to be admissible, Antler IT Solutions must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 14 days of the delivery of the goods or the provision of the services.
  3. Returns and Refunds
    1. Return of goods are accepted only if there that are defective, damaged upon delivery, or non-conforming to the specifications outlined in the Sale Order. Services are non-returnable unless explicitly agreed in writing.
    2. Return request must be shared with via the email address or the customer portal within 14 days or delivery.
    3. If the return is approved, Antler IT Solutions will, at its discretion, either refund the purchase price (excluding shipping costs) or provide a replacement within 30 days of receiving the returned goods.
    4. Custom-made goods, software licenses, or services already rendered are non-returnable unless defective or non-conforming.
  5. Privacy
    1. We may collect Personal information such as Name, email address, phone number, and postal address provided during inquiries, service agreements, or transactions.
    2. Business Information such as Company details, billing information, and payment details necessary for processing invoices or service delivery.
    3. Technical Information such as IP addresses, browser types, and usage data collected automatically when you visit our website or use our services.
    4. Other Information: Any additional information you voluntarily provide, such as feedback, survey responses, or correspondence.
    5. We collect personal information through:
      1. Direct interactions, such as when you contact us, sign contracts, or request services.
      2. Automated technologies, such as cookies and analytics tools on our website, to enhance user experience and monitor site performance.
      3. Third parties, such as business partners or service providers, where necessary for service delivery or legal compliance.
    7. We use your business or personal information for the following purposes:
      1. To provide and manage our services, including processing orders, delivering goods/services, and communicating with clients.
      2. To process payments and manage invoicing, as outlined in our Standard Terms and Conditions of Sale.
      3. To respond to inquiries, complaints, or claims submitted via recorded delivery or other communication channels.
      4. To improve our website, services, and customer experience through analytics and feedback.
      5. To comply with legal obligations under Sri Lankan law or other applicable regulations.
    9. We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases:
      1. We may share information with trusted third parties (e.g., Banks, payment processors, debt recovery agencies) to facilitate services,
      2. We may disclose information if required by law or to protect the rights, property, or safety of Antler IT Solutions, our clients, or others.
      3. In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, with prior notice to affected individuals.
    11. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Data no longer required will be securely deleted or anonymized.
    12. Subject to applicable laws, you may have the right to:
      1. Access, correct, or delete your personal information.
      2. Object to or restrict the processing of your data.
      3. Request information about how your data is used. To exercise these rights, please contact us via recorded delivery to our registered office. Requests will be processed in accordance with Sri Lankan law.
  7. Governing Law
    1. All our contractual relations will be governed exclusively by Sri Lanka law.